Customer Information - danacreath

Customer Information

Customer Information: Dana Creath

Learn More About Ordering, Shipping, Returns, and More

For over half a century, we at Dana Creath have been providing the highest-quality custom iron lighting and handmade light fixtures available to customers nationwide. We strive to meet all of our customers’ needs with our hallmark attention to detail, quality, and service. To facilitate the processing, production, and delivery of your Dana Creath lighting order, we encourage you to read the information below carefully, and contact us today if you have any further questions regarding the ordering process.

Dimensions

Each item in our line is crafted by hand in our California production facility, and dimensions may vary slightly.

Custom/Design Department

Our design department will assist you in the adaptation of an existing style to your specific needs, or we will create a new design for you as per your specifications.

Custom Finishes

Custom finishes can be developed to meet your specific needs. When requesting to match a customer’s finish sample, a physical sample is required to produce a strike off for approval. Please contact us for more information and pricing.

Shades

Our lamps feature high-quality handmade shades. Shades are available in any of our standard fabrics or parchments and may be ordered to match the finish on the fixture, or you may provide your own material. Parchment shades may be leather or wax laced. Please note: English parchment must be laced. See our Shades page for more information.

Wiring and Standards

Hanging Fixtures: All chandeliers and hanging lanterns are provided with three feet of chain, canopy finished to match the fixture. Additional chain or swag mount may be ordered.

Wall Lamps and Wall-Mount Lanterns: All wall-mount fixtures are wired for direct mounting. Wall lamps may be ordered with up to three feet of cord cover, plug, and pin switch.

Floor and Table Lamps: All floor and table lamps are provided with six feet of cord. Cord switches or additional cord may be added.

Lanterns: Please specify interior or exterior use.

Finishes

Our unique finishes are applied by hand. Multi-coat antiquing and hand rubbing are required in the finishing process, and as a result, variation will occur. If two or more items are required, please order at the same time.

Base Retail

Our base price includes three feet of chain, lamp shade(s), and any standard finish. For tables, it is for base or frame only.
Caution: Many items are photographed in premium and custom finishes. Our base retail price list does not include the additional charges for these finishes. Contact us today for custom finish pricing.

Terms of Sale

A 50% deposit must accompany all orders. Upon notification of completion, the balance is due and payable within 10 days. Orders not paid for within 10 days of notification will be subject to a storage fee.

Acknowledgement

Please read the acknowledgment of your order carefully, and notify us immediately of any changes or corrections.

Rush Orders

Our typical production time for standard items is six to ten weeks. Orders requested to be completed in less than six weeks may be subject to a rush charge. Contact us today for pricing.

Rewiring

There is an additional charge for rewiring once fixture is in production. Contact us today for pricing.

Cancellation

Our products are custom made for you. If an item is cancelled while in production, a cancellation charge of up to 25% may be applied based upon time and material spent. No cancellation will be allowed on custom items already in production.

Delivery

Normal delivery takes 6-10 weeks. For rush orders, please contact us today for pricing.

Shipping and Claims

All shipments are F.O.B. from our factory in Orange County, California. We recommend that you open and inspect all shipments immediately upon arrival. If damage is discovered, or if the box is damaged in any way, have the delivery driver note said damage on the bill of lading. In the case of damage, including internal damage, save all packing material, and file a freight claim with the carrier within five days.

Freight Quotes

We have secured very reasonable freight rates with our preferred carriers, and we pass these rates directly on to you. All freight quotes provided by our shipping department are an estimate.

Ordering

All verbal orders must be confirmed with a purchase order.

Chandeliers: Specify style number, chain length, finish, and shade fabric or parchment selection.

Wall Lamps: Specify style number, finish, and shade fabric or parchment selection. Please indicate if cord cover and/or pin switch are required.

Table Lamps: Specify style number, finish, and shade fabric or parchment selection.

Floor Lamps: Specify style number, finish, and shade fabric or parchment selection.

Tables: Specify style number, finish, and table size. Length, width, height, and glass inset. If glass is to float on top, please advise. If glass is to be inset, please indicate the glass thickness.

Lanterns: Specify style number and glass selection. If a lantern is for exterior location, please indicate whether or not you require tropical coating/rust inhibitor.

If a purchase order is submitted, and you have not received confirmation within ten days, please contact our order department.

All prices are subject to change without notice.